Effective Communication

Application

• Be clear in your expectations for communication
  Be clear in what you want students to do, where to do it, and when to do it.
  
  Keep in mind that dates can be easy to misread if written in numeric form - this can change from region to region. Indicate a.m. vs p.m. and applicable time zone (Eastern Time for Ontario Tech) when possible.
  
  Indicate when, where, and how students can reach you. Be sure to indicate your preferred contact method on your course outline as well, but do not include personal emails or phone numbers.
  
  Set deadlines for responding to student communication. Having a set or “canned” communication statement can be helpful.
  
  The procedure (e.g., by appointment only), time, and location for office hours should be explicit and clear.
• Limit additional barriers for students
  Avoid using extra jargon, figures of speech, or sarcasm in communication with students, especially in written format.
  
  Use multiple forms of representation for important information.
  
  Keep navigation on Canvas simple and straightforward. Students should be able to find material in its expected location.
• Provide options and ask for opinions
  Allow students to have input on communication standards in class (e.g., LMS announcement frequency, chat usage, webcams on/off, etc.) This can build trust and improve student satisfaction.
  
  Understand that not all students will feel comfortable using a webcam and/or microphone due to their living situation. Some students do not have access to reliable Internet or these devices.
  
  Consider being flexible for students who are juggling multiple responsibilities at home or work, and/or are joining the class from a different time zone.